Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

During periods of high demand, processing times may be slightly longer. We appreciate your patience.

Shipping Times

Estimated delivery times vary by destination and carrier. Typical delivery times range from 4–7 business days after processing, depending on location.

Please note:

  • Shipping times are estimates, not guarantees.

  • Delays caused by carriers, customs, weather, or other factors outside our control are not considered grounds for refunds or chargebacks.

Tracking & Delivery Confirmation

All orders are shipped with tracking.
Tracking information will be sent via email once your order ships.

A shipment marked as “Delivered” by the carrier is considered successfully delivered. We are unable to issue refunds or replacements for orders confirmed as delivered.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

We are not responsible for reshipment or refunds unless the package is successfully returned to us.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, please contact us so we can assist.

Packages delayed due to carrier issues, customs processing, or peak shipping periods are not considered lost until officially confirmed by the carrier.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Refusal to pay customs fees does not qualify the order for a refund.

Chargebacks & Unauthorized Claims

We take fraudulent chargebacks seriously.

By placing an order on our site, you agree to:

  • Contact our support team before initiating a chargeback

  • Allow us to investigate and resolve delivery or order concerns

We submit tracking confirmation, delivery proof, and order details to payment processors to dispute unauthorized or fraudulent chargebacks.

Order Issues & Support

If you experience any issues with your order, please contact our support team before filing a dispute or chargeback. We are committed to helping resolve concerns quickly and fairly.

Policy Acceptance

By completing a purchase on our website, you acknowledge and agree to this Shipping Policy.